Cureus Careers
What are we?
Based in San Francisco, California, Cureus is an online medical journal published by Springer Nature. Cureus leverages the power of an online community platform to share and promote published Open Access medical knowledge around the world. The result? Better research, faster publication and easier access for everyone.
Cureus was founded with the goal of eliminating barriers to the publication and dissemination of medical science, thereby providing clinicians and researchers with equal opportunity and access to legitimate, peer-reviewed research regardless of their perceived status. Our business model revolves around revenue generated by our paid editing service, digital advertising, and hosting Cureus channels and publishing competitions.
Who are we?
We are a tight-knit group that hires smart people and trusts them to do their best to meet goals. We check egos and entitlement at the door, but welcome intellectual honesty. We take pride in our work to drive change and challenge the status quo. We're here to solve a big problem in the publishing industry, and we're passionate about creating remarkable experiences and products for our customers.
Where are we?
While our roots are in San Francisco, we’re a fully remote team that values the flexibility, productivity, and work–life balance remote work enables.
Benefits
Competitive salary and 401K
Competitive salary and bonuses
Health + vision + dental insurance
Full medical, dental and vision to keep you healthy
Open vacation policy
Casual vacation policy - take the time that you need.
Available Cureus Careers
We offer a wide range of scientific publishing services jobs and support roles to help us accomplish our mission.
Channel Success Specialist
Contract-to-Hire (Remote)
Role Overview
The Channel Success Specialist is responsible for driving customer adoption, satisfaction, retention, and long-term success across assigned Cureus Channel accounts. This role focuses on proactive engagement, relationship management, onboarding, and ongoing account health, serving as a trusted partner to customers and a key liaison to internal teams.
The Channel Success Specialist plays a critical role in ensuring customers realize sustained value from the Cureus platform while supporting account growth and long-term engagement.
Key Responsibilities
Channel Success & Account Management
- Proactively manage a portfolio of assigned client accounts to drive adoption, satisfaction, retention, and long-term success.
- Onboard new customers, including account setup, training, and guidance on platform best practices.
- Build strong, ongoing customer relationships through regular check-ins and proactive outreach.
- Monitor account health indicators, engagement metrics, and usage trends to identify risks, opportunities, and intervention points.
- Develop and execute success plans aligned with customer goals and Cureus objectives.
- Communicate product updates, policy changes, and platform enhancements clearly and effectively to customers.
- Support renewals, expansions, and account growth initiatives in partnership with internal stakeholders.
Cross-Functional Collaboration & Continuous Improvement
- Serve as the voice of the customer internally, advocating for customer needs and priorities.
- Partner with sales, editorial, finance and other internal teams to address customer challenges, support renewals and expansions, and strengthen long-term customer retention.
- Identify trends, gaps, or systemic issues impacting customer success and recommend process or product improvements.
- Contribute to the ongoing development and refinement of channel success playbooks, onboarding materials, and best practices.
Success Factors
- Strong ability to manage multiple accounts and priorities in a dynamic, customer-facing environment.
- Proactive, relationship-driven approach to customer engagement.
- Strategic mindset with a focus on long-term customer outcomes and value realization.
- Commitment to delivering high-quality, customer-centric results.
Qualifications
- Minimum two years of experience in customer success, account management, client services, or a related customer-facing role.
- Background in SaaS, healthcare, academic publishing, or B2B services preferred.
- Hands-on experience using HubSpot CRM to manage accounts, track customer interactions, and support engagement, retention, or growth initiatives (strongly preferred).
- Proven ability to manage and grow customer relationships over time.
- Experience partnering cross-functionally with product, engineering, or operational teams.
- Ability to work independently, autonomously, and reliably in a remote environment.
- Superb written and verbal communication skills.
- Highly organized and detail-oriented, with strong follow-through.
- Self-motivated and a self-starter.
- Bachelor’s degree or equivalent.
Details
Pay: $30.00 - $45.00 per hour depending on experience
Schedule: Monday to Friday
Hours per week: 20 (increasing to 32-40)
Contract length: 6 months
Work location: Fully remote - must reside in Alabama, California, Georgia, New Jersey, North Carolina, Texas, Washington, or Washington DC
This contract position is a candidate to convert to a full-time position if the contractor is successful in their responsibilities and performance.
Click here to apply for this position.
Cureus Customer Support Specialist
Contract-to-Hire (Remote)
Role Overview
The Customer Support Specialist is responsible for delivering an exceptional customer experience through responsive, high-quality Zendesk-based customer support. This role focuses exclusively on handling inbound customer inquiries, resolving issues efficiently, and serving as a reliable point of contact between customers and internal teams to ensure timely resolution and overall customer satisfaction.
This position plays a critical role in maintaining service quality, meeting established SLAs, and supporting customers throughout their interactions with the Cureus platform and personnel.
Key Responsibilities
Customer Support (Zendesk)
- Serve as the primary point of contact for customers, managing inbound inquiries and issues through Zendesk in accordance with established SLAs.
- Triage, prioritize, and resolve support tickets efficiently within Zendesk, coordinating with internal teams such as product, engineering, editorial, and billing as needed.
- Maintain accurate and up-to-date customer records, ticket notes, and documentation within Zendesk and related systems.
- Ensure a consistently professional, empathetic, and solution-oriented customer experience.
- Identify recurring issues, bugs, or workflow gaps and escalate them appropriately to internal stakeholders.
Cross-Functional Collaboration & Continuous Improvement
- Partner with internal teams to resolve complex customer issues and improve response workflows.
- Contribute to the continuous improvement of customer support processes, documentation, and internal knowledge bases.
- Provide feedback to internal teams based on customer interactions and support trends.
Success Factors
- Strong ability to manage and prioritize a high volume of inbound Zendesk tickets.
- Attention to detail and accuracy in ticket handling and documentation.
- Commitment to delivering timely, high-quality, customer-centric support.
Qualifications
- Minimum two years of hands-on experience using Zendesk to manage and resolve customer support tickets.
- Proven ability to work effectively in a fast-paced, high-volume environment while maintaining professionalism and patience.
- Demonstrated ability to remain calm, empathetic, and solutions-focused when handling challenging or escalated customer interactions.
- Proven ability to work independently, autonomously, and reliably.
- Experience partnering with product and development teams and subject matter experts, including work in Scrum/Agile environments.
- Experience working with AI-powered support tools and agents to triage inquiries, automate routine workflows, and improve response efficiency.
- Superb written and verbal communication skills.
- Highly organized and detail-oriented.
- Self-motivated and a self-starter.
- Bachelor’s degree or equivalent.
- Background in SaaS, healthcare, academic publishing, or B2B services is a bonus.
Details
Pay: $30.00 - $45.00 per hour depending on experience
Schedule: Monday to Friday
Hours per week: 20 (increasing to 32-40)
Contract length: 6 months
Work location: Fully remote - must reside in Alabama, California, Georgia, New Jersey, North Carolina, Texas, Washington, or Washington DC
This contract position is a candidate to convert to a full-time position if the contractor is successful in their responsibilities and performance.
Click here to apply for this position.
Additional Information
At Cureus, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Social Media Marketing Internship
Remote
Do you want to help revolutionize and democratize a segment of the medical industry? If so, you’ve come to the right place. Cureus is looking for the right person to assist with our social media efforts. The ideal individual for this role has a strong interest in learning about social media strategy and helping implement daily social media functions across all of our channels: LinkedIn, Twitter, Facebook, Pinterest, and Reddit. A familiarity with scheduling tools such as later.com is a plus. You should be organized, diligent, and detail focused. This is an unpaid internship that will provide rewarding experience in the social media and medical worlds.
Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Minimum Commitment:
- This is a summer internship (that could turn into a longer term internship), so working through the end of August is required
- Minimum 7 hours per week commitment; ideally 15 hours per week
To apply for the position, please email your resume to [email protected].Job Type: Internship